FAQ

Frequently Asked Questions

Sales Questions

We ship almost everywhere, via UPS, outside of the UK. If you put the product/s in the Cart, then go to the Cart, you can select ‘Calculate Shipping’ for a quote.

For deliveries outside of Europe, there will probably be Import Duty and possibly other local tax to pay. These fees are outside of our control, as they are set by your own government and subject to change.

We ship via UPS so delivery is according to their schedule. Products in stock arrive typically 1 – 2 working days in mainland UK, Highlands, Islands and Ireland & Europe is 3 – 5 working days and Rest of the World is typically 5 working days but can take up to 10 working days.

We accept payment via all major cards (except American Express), or depending on which country you’re based in, via PayPal

Finance is available via PayPal credit.

You can apply for Paypal Credit online as long as you have a PayPal account:  Apply for PayPal Credit today.

Product Questions

If there isn’t a stockist where you live listed on our stockists map you can order via our website for worldwide delivery.

Download a measuring guide. The nape of the neck is where the neck joins the spine, the small of the waist is located where the back curves in the most, almost exactly opposite the navel.

The Meta Sys offers the greatest level of protection due to back and scapula coverage. The Aegis is very slim, to fit under even the tightest of jackets or leathers. Both of these back protectors are CE Level 2 – the highest level.

The outer fabrics are all different to offer riders the best choice, depending on the ride or climate.

Yes, choose the same size in all the products in our Studio layering system, as they’re designed to work together

We advise you to measure your waist 4.5cm below the navel to find the right size.

The Richmond and Roseberry styles are 3/4 length lined with DuPont Kevlar, well known for excellent abrasion resistance. The Buxton and Brooke styles are 3/4 length lined with Spectra, 40% stronger than other Aramid fibres.

Our jeans are made from Cordura Denim, featuring 3/4 length DuPont Kevlar or Spectra linings. Cordura denim is 4 times stronger than normal denim.

It’s possible to lower the knee armour by adjusting the armour pocket. Please email us for advice on this

Yes, with our 30 day return guarantee, as long as the product has only been tried on for size and is in re-saleable condition, we’re happy to exchange products

All Knox products have a 12 month guarantee against faults. The Boa lacing system on our gloves carries a lifetime guarantee.

Please use our Aerofoil request form where we’ll be happy to organise a set of spare aerofoils for free!

When you order through our website, we’ll be happy to send you a code that you can use against your next order

Please email us at sales@planet-knox.com and we’ll come back to you with the stock date. Alternatively sign up for restocking notifications on the product page.

This means that the product has been tested by a third party Governement approved test company and holds a certificate to confirm it meets the PPE Directive and relevant Standard.

For back protection, Certificates EN1621-2:2003: Level 1 and EN1621-2:2003: Level 2 apply. CE Level 1 = Max 31 kN of energy is transmitted through to the body. CE Level 2 = below 9kN of energy can be transmitted

It’s a patented, reliable tightener that uses coated steel to provide an ultra-secure way of fastening Knox gloves. It comes with a manufacturer’s lifetime warranty.

Micro-Lock is super-soft, flexible and importantly, temperature stable across all climates. So, no matter the climate or environment, you can rely on it to absorb impact to the same level as at ambient temperature.

All of our outerwear jackets have a unique fitting system, meaning they can change up or down a a size to accommodate armoured shirts and/or layers, or wear casually.

Knox believe that armour worn directly on the body in a comfortable way is much more secure, so safer, than loose in a jacket. Just like having a helmet fitted, wear it close to the body for safety. Our jackets are just as good when worn off the bike, so once the armour layer is removed, the jacket can be sized down for a perfect fit – no saggy armour pockets!

MerinoPerform is a blend of finest, lightest Australian wool that wicks moisture from the skin keeping it dry and insulated and perfect at regulating temperature. Added cool synthetic fibres manage moisture transfer so that the garment doesn’t cling on to moisture, so it’s perfect in hot weather too

Warranty Questions

Yes, with our 30 day return guarantee, as long as the product has only been tried on for size and is in re-saleable condition, we’re happy to exchange products

Please email us at sales@planet-knox.com and we’ll send you our returns form and instructions

All Knox products come with a 12 month guarantee against faults. The Boa lacing system on our gloves carries a lifetime guarantee.